FAQs

Payment FAQs

Like many booking systems, in order to secure your spot you need to pre-pay for the spot.

Yes, the booking system can be configured to accept credit card payments.

You can choose to either charge a percentage of the final amount or a flat fee per booking. If you want to charge the full amount then simply set the percentage to 100%.

Yes, administrators can refund all or part of the payment. Refunds take up to 5 days to appear on the credit card.

All captured transactions are subject to a processing fee. We aim to bring simplicity and are able to offer a standard 3.9% + $0.30 per transaction for our Business and Enterprise packages.

For the Starter package, the processing fee is 5.9% + $0.30 per transaction.

The fee is NOT refundable on refunded transactions.

All major credit cards are accepted.

Currently we do not have an additional booking fee that will cover the credit card processing fees. Please reach out to us if you need to add an additional fee?

All fees collected will be deposited into your account within 7 days.

At this time, pre-payments can only be enabled for all bookings. Future functionality will allow you to select which bookings are subject to pre-payment. However, pre-payments can be easily turned on and off through the admin side if you don't want to make clients pre-pay during slower months.

In the near future we will also be releasing a Members feature which will allow you to set preferred rates for members but also select if pre-payment is required.

You will have your own dashboard to review the transactions and manage your bank settings.

Yes, you can easily override the price of a pre-paid booking the same way as without pre-payment on the admin side when making the booking.

Simply, it doesn't. More specifically, if you typically capture payments for rentals in a separate POS, then you can still continue to do so. Treat the pre-payment as a separate payment source similar to a gift card and you can still contain all your sales data in a single POS. 

  • Yes, you can choose the percent hold you would like to place on your client’s credit card until they come in to pay.

You can claim the hold easily through the reservation details on the tee sheet should the customer cancel late or no-show. However, the hold cancels automatically 7 days after it is placed.

Yes, you can cancel it the same way as it is claimed through the reservation details on the tee sheet. The hold also cancels automatically 7 days after it is placed.

No, there is no transaction fee when making a credit card hold, however, the transaction fee applies if the hold is captured.

Any further questions? Contact us!